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Privacy policy

WELCOME TO PRODUCT INSIGHTS. PLEASE TAKE THE TIME TO READ OUR PRIVACY POLICY ("POLICY") AS IT SETS OUT IMPORTANT INFORMATION ABOUT HOW WE PROCESS YOUR PERSONALI NFORMATION.

In this Policy, references to "we", "us" or "Expert Quebec" are references to Expert Quebec Solutions., a subsidiary of Product Insight Inc. References in this Policy to Product Insight Solutions Online include Groupe Product Insights Solutions, as well as EQ (Expert Qc) and Option Client all subsidiaries of Product Insight Inc.

HOW TO CONTACT US

Questions, comments and requests regarding this policy should be addressed to our data protection team by the following means:

Product Insights Solutions
8815 Avenue du Parc, Suite 402, Mtl, Qc, H2N 1Y7
Email: hello@productinsights.ca

Introduction

We will collect personal information when you use theSite, our advertisements on social networks and related services, and in the ordinary course of business. This policy sets out how we collect and use personal information, as well as your rights regarding our use of your personal information.

Groupe Product Insights Solutions works with potential suppliers and buyers and this policy applies to both. Examples include (but are not limited to) the following:

For buyers, this policy would apply to potential buyers when you write a review of a software, financial, residential, business or otherproduct; and/or request a consultation from our software, financial, residential, corporate or other advisors(if available in your area);
For software, financial, residential, business or otherproviders, this applies when you create a free list for your product; create an account with us; when you log in with a digital marketing expert or submit a query; and/or request a free demo for your listing.

1. INFORMATION WE COLLECT ABOUT YOU

For buyers (software, financial, residential, business or other advice):

Information we collect when you: Write a review Request a reminder or correspond with us (by phone, email or online chat). This information is provided directly by you.
The categories of information we collect about you are as follows:	Personal information you submit when you choose to write a review on our site, including your name and emailaddress, as well as information about your employment, including the employer's organization and job title. Other information you can provide when writing a review. Other information you provide when you communicate with us or use our services, including your full name, contact information and business email address, telephone number and details of our communications.
We use this information for certain activities, including:	Check the validity of your reviews and ensure that false or malicious reviews are not published; Send you service emails (for example, service announcements and messages related to your account); Provide consulting services and respond to inquiries about services; Send marketing to business contacts regarding Product Insight Solutions online services and products that may be of interest and to promote our business and brand; Inviting you to provide reviews of other products and services, and to engage in other activities with the activities of Product Insight Solutions Online. Administer our services and website, investigate any complaints and provide customer service; Respond to your questions and requests and otherwise personalize your experience of digital markets; Dispute settlement; For internal analysis and research to help us measure interest in and improve our services; Prevent prohibited or illegal activities; and Enforce our policies.
We use this information for the following purposes:	We have a legitimate business interest in: Manage and promote our business and brand; Provide and improve our services; Operate our business; Improve the performance and user experience of our websites; Monitor, investigate and report any attempt to breach the security of our websites; and Resolve any concerns or disputes you may have. You have given your consent (where required by applicable law) to use your information for marketing purposes. Where we rely on your consent, you have the right to withdraw that consent by contacting us using the above information or by opting out via the opt-out feature provided in our marketing communications.

Information we collect about your use of our website and applications.
The categories of information we collect about you are as follows:	Information captured in our web logs such as device information (e.g., device make and model, screen dimensions), unique identification numbers (e.g., IP address and device ID), browser information (e.g., URL, browser type, pages visited, date/time of access), website traffic and pages viewed, geolocation and other device-specific information, internet connection information; Behavioral information (such as information about the behavior or alleged interests of individuals that are related to these individuals and can be used to create a user profile); and Information captured by our cookies
We use this information for certain activities, including:	Personalize the experience of our website; Administer our website and develop our products and services; Perform statistical analysis and trends to improve the user experience and performance of our website; Facilitate your access to and use of our Site; and Dispute resolution and problem resolution
We use this information for the following purposes:	It is necessary to comply with applicable laws or regulations; We have a legitimate business interest in: Monitor, investigate and report any attempt to breach the security of our websites; Improve the performance and user experience of our websites; and Develop our product and service offerings for service users.

For software, financial, residential, business or otherproviders:

Information we collect when you: Create a free ad/li> Request a free demo for your listing or connect with a digital marketing expert Create an account with us Correspond with us (by phone or email)./li> This information is provided directly by you.
The categories of information we collect about you are as follows:	Personal information such as your full name and contact information such as the name of your company, the state/county in which you are based, your business email address and your phone number; The URL of your website; What you want to hear about (e.g., lead generation or website review); If you use other PPC advertising channels; Information about the software, financial, residential, business or other that you offer, such as the name of the product, the type of software, financial, residential, business or other and the description of the product; Information you provide so that we can bill you, including your payment details and billing information; and Other information you provide when you communicate with us, including your full name, contact information and business email address, telephone number and details of our communications.
We use this information for certain activities, including:	Respond to your requests, for example, to post your ad and other submitted content, to provide you with details about prospects (including their name, information about their business, software, financial, residential, business or other requirements and next steps of follow-up (for example, request a demo), and to bill you appropriately; Manage your profile and ads; Send you service emails(for example, service announcements and messages related to your account); Provide consulting services on the latest research and other useful advice; Inform you of any special offers available from us, our affiliates or our partners that may be of interest to you; Send marketing to commercial contacts regarding Product Insights Solutions's services and products that may be of interest and promotion to our company and brand; Administer our services and website, investigate any complaints and provide customer service; Respond to your questions and requests and otherwise personalize your experience of digital markets; Dispute settlement; For internal analysis and research to help us measure interest in and improve our services; Prevent prohibited or illegal activities; and Enforce our policies.
We use this information for the following purposes:	We have a legitimate business interest in: Manage and promote our business and brand; Provide and improve our services; Operate our business; Obtain payment for our services; Improve the performance and user experience of our websites; Monitor, investigate and report any attempt to breach the security of our websites; and Resolve any concerns or disputes you may have. We have collected your consent (where required by applicable law) to use your information for marketing purposes. Where we rely on your consent, you have the right to withdraw that consent by contacting the Data Protection Officer on the contact details above or by unsubscribing via the opt-out feature provided in our marketing communications.

Information we collect about your use of our website and applications.
The categories of information we collect about you are as follows:	Information captured in our web logs such as device information (e.g., device make and model, screen dimensions), unique identification numbers (e.g., IP address and device ID) and browser information (e.g., URL, browser type, pages visited, date/time of access), geolocation and other device-specific information, internet connection information; Advertising information (such as ad size/type, ad impressions, ad location/format, ad interaction data); Behavioral information (such as information about the behavior or alleged interests of individuals that are related to these individuals and can be used to create a user profile); and Information captured by our cookies
We use this information for certain activities, including:	Personalize the experience of our website; Administer our website; Perform statistical analysis and trends to improve the user experience and performance of our website; Facilitate your access to and use of our Site; and Dispute resolution and problem resolution
We use this information for the following purposes:	It is necessary to comply with applicable laws or regulations; We have a legitimate business interest in: Monitor, investigate and report any attempt to breach the security of our websites; and Improve the performance and user experience of our websites.

1.2 Additional Information

When we collect and use information for our legitimate interests as mentioned above, a legitimate interest will only apply when we consider that your interests or rights requiring the protection of your personal information do not override our legitimate interests. For more information regarding our legitimate interests as applied to your personal information, please contact us.

Our websites and online services are intended for people who are at least 18 years old. Our online services are not designed for use by anyone under the age of 18.

Your personal information may also be processed if it is necessary to respond to a lawful request from a law enforcement or regulatory authority, agency or agency, in the defense of legal claims or to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats , the physical safety of any person or violations of any of our terms of use of the site.

Recorded communications with Product Insights Solutions

We may record calls for training, quality and research purposes. All recordings will be treated as confidential. If you do not want us to record your call, you will have the option to unsubscribe. If your call is already in progress, you can ask us to disable the recording at the beginning of the call.

Payment card information

If necessary, you can pay for Product Insights Solutions products or services using your payment card and, in such cases, we will collect your personal data related to your payment card. We use this personal data to process your payment and prevent fraudulent transactions. We do this on the basis of your consent to the processing of this information.

2. WHEN WE DISCLOSE YOUR INFORMATION

Publication of notices

Your review will be attributed to you when it is posted on our Site. Your name and employment information will be posted with your review on the Site and on other Product Insight Solutions Onlinesites, as applicable. We may also post your review on one of product insight solutions online websites that we deem appropriate and useful to users of our services.

For more information

In addition to posting the notices as set out above, we may disclose your personal information to third parties as follows:

To the companies of the Product Insight group in order to process the data for the aforementioned purposes;
Where we have your consent or authorization to do so;
To third parties who work on our behalf to help us administer our Site, or to maintain or maintain databases of business contacts and other computer systems, such as the providers of the computer systems we use to process personal information, or who provide other technical services, such as printing;
To third parties who provide services to us and who need access to your information, such as our professional advisors (for example, auditors and lawyers);
To comply with applicable laws, protect rights, safety and property, and respond to lawful requests from public authorities (such as the disclosure of data in appropriate situations for national security or law enforcement purposes);

OptionClient.ca and Product Insights Solutions are part of the Product Insight Solutions online network. As a provider of software, financial, residential, corporate or other,we make your product listings available through these individual websites and share your ad information within this network so that your listing is included on one of the Product Insight Solutions Online sites that we deem appropriate, giving you the ability to collect reviews and acquire high-quality web traffic and leads.

Your personal information will also be transferred to other third-party organizations in certain scenarios (subject to applicable law):

If we sell, purchase or transfer all or part of our business or assets (including in the event of bankruptcy), or in the event of another change of business, in which case we may disclose your information to the prospective seller, buyer or administrator of such business or assets, including for pre-transaction review under appropriate privacy terms;
If we are reorganized or sold, the information may be transferred to a buyer who may continue to provide services to you;
If we defend a legal claim, our property, our website or other users, the information may be transferred if necessary in connection with the defense of such a claim.
In the event of an emergency that requires us to share your data or for the health and safety of users of our site or the general public.

We may also share aggregated or anonymous information about you (which does not contain any personal information) to develop content and services and further enhance your experience in digital markets.

3. RIGHTS OF THE DATA SUBJECT

In certain circumstances, you have certain rights regarding your personal information. Below is a summary of each right and how you can exercise it. To exercise any of these rights, please contact us. These requests must include information that allows us to verify your identity (for example, your name, address, email address, or other reasonably required information).

When we receive your request to exercise any of these rights, we will respond to you without undue delay within the period required by applicable law. This period may be extended for an additional two months in certain circumstances, for example when the applications are complex or numerous.

We will provide the information free of charge, except where the requests are manifestly unfounded or excessive, for example because of their repetitive nature. In these circumstances, we may charge a reasonable fee or refuse to comply with the request. We will inform you of all fees before making a request.

We may ask you for additional information to verify your identity before making a request.

right	How you can exercise this right
Right to access and/or rectify your personal information	You have the right to access the personal information we hold about you and to be provided with a copy of the information (in most cases). You also have the right to correct any information we may have about you that is inaccurate.
Right to restrict the use of your personal information	You have the right to ask us to restrict the processing of your personal information where one of the following conditions applies: The processing is unlawful, but you want us to limit the use of the data instead of deleting it; Where you dispute the accuracy of your personal information, the restriction will apply until we have verified the accuracy or corrected your personal information; We no longer need personal information for processing purposes, but we are obliged to retain it in the context of a legal claim; You have exercised your right to object to processing. The restriction will apply until we have taken steps to verify whether we have compelling legitimate grounds to continue processing.
Right to request deletion of your personal information	You have the right to ask us to delete your personal information in most cases. If you wish to opt out of receiving marketing communications, the best way to do so is to allow us to store your information with a "do not contact" tag so that we know not to contact you in the future. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal information is necessary to comply with a legal obligation or for the establishment, exercise or defense of legal claims.
Right to object to the processing of your personal information	You can object to our use of your personal information for marketing purposes. You can also object to the processing of your personal information in cases where we have used legitimate interests as a basis for processing. In such cases, we will stop processing your personal information until we verify that we have compelling legitimate grounds for processing that outweigh your interests, rights and freedoms by asking us to stop processing the data, or in limited cases where we need to continue processing the data for the establishment , the exercise or defense of legal claims.
Right to data portability	In most cases, you have the right to receive all personal information you have provided to us in a structured, commonly used and machine-readable format and to transmit this data to another data controller, where technically feasible.
Right to lodge a complaint with a supervisory authority	If you object to our processing of your personal information, you have the right to complain to the data protection authority of the country where you reside, where you work or where an alleged breach of data protection laws has occurred.

European Economic (EEA). Some of these countries may not have the same level of protection under their data protection laws as in the EEA.

5. RETENTION PERIODS

We will retain your personal information for as long as necessary to achieve the purposes for which the data was collected, depending on the legal basis for which the data was obtained and/or if additional legal/regulatory obligations require us to retain it.

In general terms, this means that your personal information will be retained for the duration of our relationship with you and:

the period required by tax laws and regulations and corporate laws and regulations; and
as long as it is necessary that you can bring an action against us and that we are able to defend ourselves against any legal claim. This is usually the duration of the relationship plus the duration of any legal limitation period applicable under local laws.

6. CHOICES ABOUT YOUR INFORMATION

We think it's important to give you choices about how your information is used. We will use your personal information as described in this policy. If we want to use your information for purposes not described in this policy, we will first obtain your consent to do so.

Marketing Communications

We will respect your wishes not to receive marketing communications. You can change your marketing preferences by contacting us at the address hello@productinsights.ca. Please note that we will continue to send you service-related communications regardless of the unsubscribe request. We will not sell or share your information with third parties (other than our subsidiaries or affiliates) for their own promotional or marketing purposes, unless you give us your consent to do so and where permitted by applicable law.

7. SECURITY

We have put in place administrative, technical and physical security measures to help prevent unauthorized access. Despite these measures, no data transmission over the Internet can be completely secure, and we cannot guarantee the security of any information you transmit through our websites or applications. Please note that you are responsible for maintaining the security of your credentials used to access any online solutionsservice oraccount, and you must report any suspected unauthorized activity to us.

We make reasonable efforts to restrict access to information only to those employees, contractors and agents who need it to operate, develop, improve or provide our programs, products and services.

8. COOKIES AND SIMILAR TECHNOLOGIES

A cookie is a small text file that includes a unique identifier sent by a web server to the browser of your computer, mobile phone or other device connected to the Internet when you visit an online site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. For the sake of simplicity, we call all these technologies "cookies".

Some pages of our website may contain electronic images known as web beacons (also known as clear gifs, beacons or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, such as a cookie number, the time and date a page was displayed, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third-party advertisers. These tags do not carry any information that could directly identify you.

We also include web beacons in email messages or newsletters to find out if you open the messages. We use this information to personalize our services and measure the overall effectiveness of our online content, advertising campaigns, and products and services we offer through the Site. Flash cookies work differently from browser cookies, and the cookie management tools available in a web browser do not delete flash cookies. To learn more about managing flash cookies, you can visit the Adobe website and make changes in the Global Privacy Settings Panel.

9. MISCELLANEOUS

9.1 Changes to this Policy

From time to time, we may change and/or update this policy. If this policy changes in any way, we will post an updated version on the site. We recommend that you regularly review the Site to ensure that you are always aware of our information practices and any changes to them. Any changes to this policy will be effective upon posting on this page.

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À propos | Nous contacter

Réseau Expert Québec inc.

c: conseils@expertquebec.ca

t: 450-910-1570

8815 Avenue du Parc, Suite 402, Mtl, Qc, H2N 1Y7